Muhammad Gala

Led end-to-end Salesforce architecture and administration for a 900+ user org, including designing a REST API/Platform Event integration framework to sync Salesforce with ERP (95% success rate, with built-in error handling and re-sync logic). Configured Salesforce CPQ (bundles, pricing rules, quote/product configuration) and built config-driven LWCs and bulkified Apex/Queueable/Batch services to streamline pricing and reduce code deployments. Managed security (roles, profiles, OWD, FLS/CRUD) and testing (≥85% coverage), while also driving user training and enablement programs.

Industry: Telecommunications Salesforce Cloud: Service Cloud, Salesforce CPQ Technical Tools Used: CPQ Product & Pricing Configuration, Automated Invoicing & Payment Processing, Unified Reporting Dashboards

Salesforce Cloud: B2B Commerce Cloud Technical Tools Used: MuleSoft (SAP Integration), Analytics Dashboards, PDP Filtering/Sorting, Personalization Engine, Multi-Language Configuration

Salesforce Cloud: Salesforce Platform (AppExchange Product) Technical Tools Used: MISMO 3.4 Integration, Order Credit/AUS Automation, Optimal Blue & Compass Analytics Integration, Dynamic Dashboards

Salesforce Cloud: Sales Cloud, Service Cloud, Experience Cloud Technical Tools Used: Legacy System Data Integration, Contract Management Automation, Property Availability Logic, Community Portal Configuration