Gev Tan

Define and communicate the product vision, roadmap, and strategy aligned with business goals; Gather and prioritize customer requirements and stakeholder input; Write clear and actionable product requirements and user stories for the design and development team; Collaborate with engineering and design teams to deliver high-quality products on time; Lead product launches, including coordinating with marketing, sales, support, and other departments; Measure product performance using KPIs and user feedback; Serve as the voice of the customer within the organization; Manages Gitlab, Jira and other dev tools; Leads sprint planning and review; Facilitates standup meetings; Conducts UAT;

Managed the firm’s biggest IP client, with over 70,000 trademarks and patents across 211 jurisdictions; Managed the trademark portfolio of 9 clients of the firm; Managed multiple local and international client teams; Project Manager of 33 active international projects, liaising with law offices in EMEA, APAC, LatAm, and NA; Submitted and reviewed regular status reports for all active projects; Monitored client intake, recordation, and disposal projects; Led internal and client meetings; Headed the implementation of multiple process improvements and standardizations that brought a 34.44% increase in team productivity; Documented and maintained process and training manuals; Trained project teams; Reviewed project milestones and budget; Coordinated between client lawyers and paralegals and operations and support teams to ensure client demands are met and needs are anticipated; Won three major client pitches in 6 months; Facilitated client calls; Ensured that client tickets, requests, and feedback are attended to by liaising with Global IP Services Center teams; Monitored projects; Collaborated with different team leads in preparing client feedback forms and other similar documents and monitored their dissemination; Assisted in event management related to IP clients

Processed contracts in The Bank’s electronic system; Monitored project budget with administrative review; Provided back-up/cross-support to the Buenos Aires Office; Drafted routine correspondence and proofread communication materials; Assisted with administrative planning for conferences, workshops, negotiations; Liaised with the Resource Management Team for compliance and policies

Managed the KM Operations Team; Spearheaded the planning and roll-out of the new knowledge management system. Project ideation, execution, and review were completed within three months, with surplus in allotted budget; Oversaw timely uploads of articles to the KMS; Quality checked content in the KMS; Tracked productivity and reviewed efficiency measures of the team; Evaluated and provided guidance for KM custodians through training delivery, up-skill, and coaching activities; Collaborated with multiple departments and units for the calibration and improvement of KMS

Wrote grants and proposals for EU, ADB, World Bank, kfW DEG, IFC, UN agencies, and other multilateral companies; Wrote and developed collateral content for web and print; Wrote, edited, and packaged knowledge briefs, technical reports, monographs, and other publications

Wrote and evaluated proposals; Managed MIRDC projects; Managed multiple startup teams; Monitored startup teams progress and reported to venture capitalists and partners; Managed and developed online content; Designed and developed company materials; Wrote proposals; Managed events and partnerships; Coordinated scheduling and logistics; Managed knowledge assets; Managed publications for partnerships